Hotline: +84 913223338 - [email protected]

Handetour Terms and Conditions


All services should be booked through our Hanoi Head Office:

Address: 101 Lang Ha, Dong Da, Hanoi, Vietnam

Hotline: +84988568319 – Management: +84 913223338

Email: [email protected]


All reservation requests will be confirmed within 24 hours.


A deposit of 100% will be requested to guarantee and all bank service charges will be borne by the payee 30 days prior travel date. Visa Card and Master Card are also accepted, an addition of 3% will be added on to our tariff rates.


Beneficiary name: HANDETOUR., JSC       

Beneficiary number: 1317216868       

Beneficiary bank: Vietcombank    

Beneficiary bank address: 11B Cat Linh, Dong Da, Hanoi, Vietnam       

Beneficiary bank swift: BFTVVNVX002  

Beneficiary address: No.2, Lane 22/31, Khuyen Luong Str, Tran Phu, Hoang Mai, Hanoi, Vietnam 

Refund and Cancellation

  • Full refund if the amendment/cancellation is received by our office in Hanoi more than 30 days in advance
  • If you cancel late 30-15 days prior travel date, 15% of total fee will be charged
  • If you cancel late 15-07 days prior travel date, 30% of total fee will be charged
  • If you cancel late 07-03 days prior travel date, 50% of total fee will be charged
  • If you cancel late 03 days prior travel date or no-show, 70% of total fee will be charged

Child Rate

Under 2 years: free of charge and no meal/no bed (Sharing with adult)

Between 2-12 years: Sharing room without extra bed pay 30% adult fare, with extra bed pay 75% fare.

Tour Leaders

Services are provided free of charge for one tour leader with every 15 paying passengers. F.O.C for the tour leader is on twin shared basic. Single room can be arranged with single surcharge. F.O.C for the tour leader with group less than 15 passengers can be arranged with special request.


All services will be provided with a qualified English or French or German speaking guide. Other foreign language-speaking guide can be arranged upon request with surcharge.


Insurance is not included in the tour cost, but we can assist you to ensure yourself comprehensively for the full duration of your tour. Passengers are strongly advised to have full travel insurance.


Handetour acts as an intermediary between transportation companies, airlines companies, hotels, tourist offices and all contractors providing services for tourists. So that Handetour is not liable for any loss, injury or damage caused by said parties.

Programs and tours prices are based on the situation at the time of printing the tariff and could be subject to the change due to local conditions. Participation in tour program implies the clients’ agreement to the above