stardevelop.com Live Help Accept Decline Close

FREE ASK QUESTIONS

You have 500 characters left.

Sat, 24/06/2017 06:53 PM

Write by Administrator

Question

How do I book a tour with you?

TRAVEL CONSULTANT (info@handetour.com)

Answer

Easy to open our webpage (http://handetour.com/Vietnam-Tours/ ) and follow few booking steps, you will get your tours confirmed OR contact our travel consultant directly to have private response within 24 hours.


Question

How do I pay you money?

TRAVEL CONSULTANT (info@handetour.com)

Answer

You could pay us by
1. Credit card online (3% added to your tariff)
2. Bank transfer (bank fee at your side)
3. Western Union (transfer fee at your side)


Question

Can I use credit card in Vietnam?

TRAVEL CONSULTANT (info@handetour.com)

Answer

Yes, most of credit cards could be used in major cities of Vietnam, and Vietnam Dong should be used at countryside.



Question

If I need a visa to Vietnam?

TRAVEL CONSULTANT (info@handetour.com)

Answer

Besides citizens of certain countries (ASEAN countries, Korea, Japan & Scandinavians) can visit Vietnam without an entry visa (valid for visit within 30 days). If you are not from above countries, you need to get a visa to Vietnam. You could get your visa at Vietnam Embassy at your country OR you could get visa on arrival at international airport which Handetour could help you to get Visa approval letter in advance - http://www.handetour.com/Services/Vietnam-Travel-Services/vietnam-visa.html



Question

How about children's fare?


TRAVEL CONSULTANT (info@handetour.com)

Answer

Under 2 years: free of charge and no meal/no bed (Sharing with adult with baby cot)

Between 2-12 years: Sharing room without extra bed pay 30% adult fare, with extra bed pay 75% fare


Question

When is the best time to travel in Vietnam?


TRAVEL CONSULTANT (info@handetour.com)

Answer

1. Low season (May to Sep)
2. High season (Oct to Apr)
3. Peak season (20 Dec - 10 Jan)
Good time to Travel in Vietnam is from September to June. However, Vietnam has three different regions – the North, the Central and the South – each with different weather patterns and different rainy seasons. This means that there is neither a best time nor a worst time to visit Vietnam. Hot summer or cold winter is not that a big deal. Beaches such as Halong bay, Hoi an, Nha trang, Mui Ne - Phan thiet, Phu quoc are always available. Sapa and Dalat highlands offer great places for cool temperature.

 


Question

How about travel insurance?


TRAVEL CONSULTANT (info@handetour.com)

Answer

Vietnam Travel Insurance is not included in the tour cost, but we can assist you to ensure yourself comprehensively for the full duration of your tour. You are strongly recommended to have full travel insurance from your country before departure


Question

Can I customize my trip?


TRAVEL CONSULTANT (info@handetour.com)

Answer

Yes, Handetour provide an useful tool which help you to customize your own trip http://www.handetour.com/Customized-Tours/Customized-Tours/books_map.html



Question

How about Handetour's tours?

TRAVEL CONSULTANT (info@handetour.com)

Answer

Handetour specialize in High Quality & Luxury Leisure and Cultural Tours within Vietnam, Laos and Cambodia. Besides classic packages, Handetour also offer other Vietnam Tours in style like adventure, culinary, cycling, ecology, free and easy, honeymoon, beach leisure, shore excursions, bird watching, diving, family, golf, incentive, luxury, school and veteran.


Question

How about Handetour's accommodation?


TRAVEL CONSULTANT (info@handetour.com)

Answer

We only select quality hotels and resorts, 3 star upwards, center located and We also recommend suitable accommodation based on your requirements



Question

How about Handetour's tour guides?

TRAVEL CONSULTANT (info@handetour.com)

Answer

We not only provide English speaking tour guides, but also French, Germany, Italian, Spanish, Russian, Chinese, Japanese, Thai speaking tour guides. All of our tour guides are well trained, licensed, knowledgeable, responsible, enthusiastic, and at least 5 year experience.



Question

How about Handetour's restaurants?

TRAVEL CONSULTANT (info@handetour.com)

Answer

Only clean and not run down restaurants will be selected to make sure clients have good food experience


Question

How about Handetour's transportation?

TRAVEL CONSULTANT (info@handetour.com)

Answer

We only use maintained air-conditioned vehicles and reputed transportation companies with same standards. Drivers are experienced and qualified ones who know the routes very well



Question

How about Handetour's prices?

TRAVEL CONSULTANT (info@handetour.com)

Answer

We offer reasonable price with high quality travel services


Question

If I cancel my tour bookings, can I get refund?

TRAVEL CONSULTANT (info@handetour.com)

Answer

+ Full refund if the amendment/cancellation is received by our Hanoi Head Office more than 30 days in advance

+ If you cancel late 30-15 days prior travel date, 30% of total fee will be charged

+ If you cancel late 15-07 days prior travel date, 50% of total fee will be charged

+ If you cancel late 07-03 days prior travel date, 70% of total fee will be charged

+ If you cancel late 03 days prior travel date or no-show, 100% of total fee will be charged

+ No refund or reduction will be made to any member of GROUP/F.I.T who breaks the journey from the itinerary or any part of the itinerary in Vietnam.


Question

How about Handetour's travel services?


TRAVEL CONSULTANT (info@handetour.com)

Answer

Everything is not perfect! Handetour only focus on high quality, luxury travel services and most of our customers are satisfied. Pls listen to our previous customers' sayings http://www.handetour.com/Handetour/Information/testimonials.html




Question

Handle Tours, Hande Tours or Handetour?

TRAVEL CONSULTANT (info@handetour.com)

Answer

When we say Handetour, many travelers may write Handle Tours or Hande Tours but our correct brand name is Handetour which is abbreviated by Hanoi Trading and Tourist Development Join Stock Company


When To Travel To Vietnam

Good time to Travel in Vietnam is from September to June. However, Vietnam has three different regions – the North, the Central and the South – each with different weather patterns and different rainy seasons. This means that there is neither a best time nor a worst time to visit Vietnam. Hot summer or Cold winter is not that a big deal. Nice beaches such as Halong bay, Hoi An, Nha Trang, Mui Ne - Phan Thiet or Phu Quoc Island are always available; Sapa and Dalat highlands offer great places for cool temperature. You can find your favourite kind of weather all year round for your next Vietnam Tours!

 

Read more...

Why Handetour?


1. We are a real local tour operator and we understand our country more than others.

2. We are a legal company authorized by Vietnam Administration Of Tourism # 01-380

3. We are an official member of PATA # 6989, VITA # 2436, ASTA # 900169082, VCCI # 6178

4. We design your own itinerary without any charges, no matter how many changes.

5. We reply your request within 01 working day to save your valued time.

6. We provide qualified staff, experienced tour guide, well-maintained vehicles, good restaurants, best hotels

7. We only focus on high quality and luxury travel services to ensure our standard.

8. Listen to our customers' saying about us to see how they are satisfied with our services.